How VoIP Can Make Life Easier
May 5, 2019
One tech that has been gaining in popularity over the last few years is Voice over Internet Protocol, or VoIP, phones.
For those of you that don't know what VoIP is, here is a brief overview: VoIP systems are phones that instead of running over a traditional phone line, they run over your internet connection.
"So how does a phone that runs over internet make my life easier?"
There are a variety of VoIP features that supports a mobile, more flexible style of work.
VoIP offers Find Me/Follow Me: This means that calls can be routed to a sequence of numbers or devices to ensure that calls don't go unanswered. A good example would be if the front desk phone rings unanswered, then the call will be transferred to the office managers phone. Or someone with multiple phones and phone numbers (like a phone at the office, at home, and a cell) can be reached through a single phone number.
Another great feature and one of my personal favorites is Voicemail-to-Email: A voicemail left on your line will be sent as an MP3 attachment to your email. You can listen to your voicemail at any time from whatever email program you use.
At times the amount of calls your business is receiving can get overwhelming and your employees may not be able to handle the influx of calls. VoIP has a range of features that can help manage the incoming calls. Auto-attendants can help route inbound callers to the right department or people, or even answer questions (such as hours and location) without needing any employee interaction. Integrating VoIP phones with custom software can allow customers to check on the status of orders or other account-specific information through completely automated means. Caller ID not only gives employees the ability to screen calls, or answer them in a custom way depending on a known caller, but can also be passed off to software to track inbound calls, or work with a variety of different phone numbers to track the effectiveness of marketing efforts.
When you have more important tasks at hand is the Do Not Disturb feature that can be set to send callers directly to voicemail.
With a plethora of features previously only available to large businesses now available to everyone, VoIP is clearly the winner for tomorrow's business. Please feel free to contact us for your business telephony needs!
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